Member mobile app

About

Context

Maestro is a ticketing and patron system for performing arts organizations, built on Tessitura. This is the member side of it: the app a subscriber opens somewhere between buying a ticket and walking into the hall.

It exists as a working prototype rather than a deck, because the questions worth arguing about here are sequence and priority, and those only become arguable once you can tap through them. The execution register carries thirty six rows behind it, and twenty one of them sit in a validate state, waiting on data or an integration that has to be authoritative before a screen can honestly show it. Two are open product decisions that block everything downstream: what your next action should actually contain, and what offline really means for the member pass.

Audience

The person this is designed for already pays the organization every season and attends more than once a year, so the app never has to sell them anything. That single fact removes most of what a ticketing app usually does and leaves a narrower job: answer what they hold, what happens next, and what they are owed, before they go looking for any of it.

The second audience is the team deciding what to build. The map is drawn for them rather than for the subscriber, which is why unbuilt work is on it and labeled instead of quietly absent.

Output

Nine screens, four destinations, and a navigation map of the whole surface. Thirty two of the fifty one places the full navigation calls for are built; the remaining nineteen are drawn and marked as not built, and every node that has a screen behind it opens that screen when you click it.

Alongside it: an identity system covering type, color, spacing, shape, icons, components and voice, and a design system holding the composition rules, the atoms and the token layer. The typefaces are still trial and desktop licenses, so two strings fall back mid word, and the member pass shows no scannable code because there is no credential system to draw one from.

Counts on this page are read off the register and the map at the time of writing rather than kept by hand, so when they drift, the source has moved.